Responsible Gaming

Gambling should always be a form of entertainment — never a way to earn money or solve financial difficulties. At Vegas Hero, we encourage you to play safely, set personal boundaries, and keep the experience enjoyable. If gambling stops being fun, it is time to pause and seek support.

Age Verification

You must be 18 years or older — or the legal gambling age for your location within Great Britain — to open an account and place bets. We use verification checks at registration and may request identification documents to confirm your age. Underage gambling is illegal and is taken seriously.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Consider whether you recognise any of the following:

• Chasing losses — trying to win back money you have lost by betting more
• Hiding your gambling from family, friends, or colleagues
• Feeling restless or irritable when trying to cut down or stop
• Gambling with money needed for bills, rent, food, or other essentials
• Lying about how much time or money you spend gambling
• Borrowing money or selling possessions to continue gambling
• Neglecting work, study, or relationships because of gambling
• Thinking constantly about gambling or planning the next session

If any of these apply to you or someone you care about, help is available.

Self-Help Tools

Vegas Hero provides practical tools to help you stay in control:

• Deposit limits — set a maximum amount you can add to your account daily, weekly, or monthly
• Loss limits — cap the amount you can lose over a chosen period
• Reality checks — receive on-screen reminders of how long you have been playing
• Self-exclusion — block access to your account for a set time or permanently

You can adjust these settings at any time in your account. Changes that increase limits may have a cooling-off period before taking effect.

Support Organisations

If you need confidential advice or want to talk to someone, contact any of these trusted organisations:

• United Kingdom — GamCare: www.gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (open 24/7). GamStop: www.gamstop.co.uk — free self-exclusion from all UK-licensed gambling sites.
• Australia — Gambling Help Online: www.gamblinghelponline.org.au
• Canada — Responsible Gambling Council: www.responsiblegambling.org
• United States — National Council on Problem Gambling: www.ncpgambling.org
• Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA): www.bzga.de
• Other countries — seek out the national problem gambling support service in your region. Most countries offer free, confidential help lines and online chat.

Seek Help Now

If you feel that gambling is no longer under your control, please reach out today. You do not have to face this alone. Speaking to a trained advisor can make a real difference — and the first step is simply asking for help.